The CMDB Health Dashboard is a central component of CMDB Data Foundations insight and governance. It measures and tracks data quality using well-defined health indicators that focus on the accuracy, relevance, and usability of CI data.
Two key data quality areas included in the dashboard are Stale CIs and Duplicate CIs.
Stale CIs (Option D) refer to configuration items that have not been updated within a defined time window. These records are risky because they may no longer reflect the current state of the environment, leading to inaccurate impact analysis, poor change decisions, and misrouted incidents. Monitoring staleness helps organizations identify where discovery, integrations, or ownership processes are failing.
Duplicate CIs (Option E) occur when the same real-world asset or service is represented by multiple records. Duplicates undermine trust in the CMDB, distort reporting, and break service mappings. The CMDB Health Dashboard highlights duplicate trends and integrates with de-duplication and remediation workflows to address them.
Options A (Downgraded CIs), B (Upgraded CIs), and C (Missing CIs) are not standard CMDB Health Dashboard quality dimensions. While “missing” data may be inferred through completeness checks, Missing CIs as a category is not directly tracked.
Therefore, the correct answers are D – Stale CIs and E – Duplicate CIs, which are core CMDB Health indicators used to maintain high-quality configuration data.
