In ServiceNow, de-duplication tasks generated by the Identification and Reconciliation Engine (IRE) are operational governance tasks that require action by CMDB administrators or data owners. These tasks are surfaced in a role-based and actionable manner to ensure they are addressed promptly.
Within the CMDB Workspace, such tasks are accessed via the My Work tab, specifically under the Total status section. This area consolidates all actionable CMDB-related work items assigned to the user or their groups, including duplicate CI remediation tasks, data certification tasks, attestation requests, and lifecycle governance actions generated by CMDB Data Manager and IRE processes.
Option A is incorrect because the Home tab focuses on high-level navigation and featured actions, not task execution. Option B is also incorrect because the Insights tab and feature adoption tiles provide visibility and analytics, not task management.
By centralizing de-duplication tasks in My Work, ServiceNow ensures CMDB governance is embedded into daily operations, improving responsiveness and data quality while maintaining accountability.
Therefore, the correct answer is C – Total status under the My Work tab.
