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A tester reports a bug, because they submitted a Known Error article from a Problem...

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A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

A.

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

B.

The article is in draft state but has not been published

C.

The tester is not impersonating an itil user

D.

The user criteria on the knowledge base Is incorrect

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ServiceNow CIS-ITSM Summary

  • Vendor: ServiceNow
  • Product: CIS-ITSM
  • Update on: Mar 17, 2026
  • Questions: 182
Price: $52.5  $149.99
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TESTED 17 Mar 2026