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What is KCS (Knowledge Centered Services)?

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What is KCS (Knowledge Centered Services)?

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles

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ServiceNow CIS-ITSM Summary

  • Vendor: ServiceNow
  • Product: CIS-ITSM
  • Update on: Jul 28, 2025
  • Questions: 170
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TESTED 01 Aug 2025