When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would...

Vendor: ServiceNow
Product: CIS-ITSM
Update on: Mar 17, 2026
Questions: 182

ServiceNow CIS-ITSM Question Answer

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

If selected CI has a Support group, write that group to the Assignment group field

If selected CI has an Owner group, write that group to the Assignment group field

If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

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