You have just released a new Change Model to the testers.

ServiceNow CIS-ITSM Question Answer

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Workflow has not been published

Testers need itil role to see me change models

New change models are only visible to Change Managers

New change model needs Active lo be set to True

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Product: CIS-ITSM
Update on: Mar 17, 2026
Questions: 182

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You have just released a new Change Model to the testers.

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