Your customer has a catalog item for Request VPN.

ServiceNow CIS-ITSM Question Answer

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

On the Cart Layout, Columns tab, unselect Quantity column

On the Catalog Item, Columns tab, unselect Quantity column

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

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Product: CIS-ITSM
Update on: Jul 28, 2025
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Your customer has a catalog item for Request VPN.

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