ServiceNow CIS-ITSM Question Answer
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
ServiceNow CIS-ITSM Summary
- Vendor: ServiceNow
- Product: CIS-ITSM
- Update on: Jul 28, 2025
- Questions: 170
