A cross-functional team has made improvements on a process and the points on an R...

Let’s break down the options:

Test the new process in another, similar area: While testing the process in another area may be valuable, it is not the immediate next step. First, the team needs to ensure that the current process is stable and free from special causes before replicating it elsewhere.

Reward the process operators: While recognizing and rewarding process operators is important for motivation and morale, it is not directly related to addressing process stability or identifying special causes.

Revise the control limits on the process: Control limits are established based on historical data and process stability. If the process is stable and the points on the R chart are consistent, there is no need to revise the control limits at this stage.

Look for special causes in the process: This is the correct next step. Even though the process appears stable, the team should investigate any unusual occurrences or patterns (special causes) that might impact the process. Identifying and addressing special causes ensures ongoing process improvement.

Therefore, the team should focus on identifying any special causes that could affect the process performance.

References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition1.