A new quality manager just found QUI that the company has been awarded three new...

Based on the data presented in the charts, it is evident that defect type E is prominent in Customer X’s QA results but not in ABC’s Quality Assurance or Customer Y’s QA results. To address this issue, ABC should take a collaborative approach. The most appropriate response is to share the ABC defect data with Customer X and offer to work together to identify and address the root cause of the defect. By doing so, ABC can demonstrate its commitment to quality improvement and actively engage with the customer to find a solution. This approach fosters transparency and collaboration, which are essential for resolving quality-related issues1.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021231