An organization should use which of the following resources as guidance on quality-related issues?

Quality policies serve as the foundation for an organization’s quality management system. They articulate the organization’s commitment to quality, customer satisfaction, and continuous improvement. Here’s why quality policies are essential:

Strategic Alignment: Quality policies align with the organization’s overall strategic goals and objectives. They guide decision-making and actions at all levels.

Stakeholder Expectations: Quality policies address the expectations of stakeholders, including customers, employees, regulators, and shareholders.

Consistency: Quality policies promote consistency in processes, practices, and behaviors across the organization.

Framework for Objectives: They provide a framework for setting quality objectives and measuring performance.

Communication: Quality policies communicate the organization’s quality values and principles to all employees.

While process capability studies, Hoshin planning, and quality assurance requirements are valuable tools and approaches, quality policies are fundamental and should be the starting point for quality-related guidance.

References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition1.