A talent development (TD) professional has been asked to present new call center techniques to...

Vendor: ATD
Product: CPTD
Update on: Dec 16, 2025
Questions: 148

ATD CPTD Question Answer

A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says the information is being presented too quickly for the group to understand. Which technique should the TD professional use to monitor the situation and modify the training?

Express the need for follow-up training to the manager

Condense the material and only present the basic techniques

Scan for audience learning reactions and adjust accordingly

Administer a quiz to evaluate group knowledge of the techniques