Salesforce CRT-261 Question Answer
A recent work task analysis for a service center revealed that service agents perform the
same steps when closing a case and sending a survey through email. These steps take around 1
minute per case. With millions of cases closed each year, it is important to improve efficiency of this
operation. the
What is a recommended Service Cloud feature that improves the process?
Salesforce CRT-261 Summary
- Vendor: Salesforce
- Product: CRT-261
- Update on: Aug 9, 2025
- Questions: 196
