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Salesforce Certified Service Cloud Consultant (CRT-261) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant CRT-261 exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free CRT-261 practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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  5. Salesforce Certified Service Cloud Consultant (Service-Con-201) Practice Questions
1. Service agents need to send emails with attachments to customers based on the case details.
2. A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5...
3. Universal Containers provides customer support for both new products and routine maintenance of existing products.
4. Universal Containers (UC) provides customer support for two separate business groups.
5. Universal Containers’ customers prefer speaking to a live support agent for complex product issues.
6. Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers.
7. Universal Containers (UC) needs to implement Service Cloud Voice.
8. Cloud Kicks provides support to customers across the world and uses Lightning Experience.
9. Which feature should a consultant recommend to prompt a Tier 2 service representative to take...
10. At Universal Containers, support agents need to verify that customers are eligible to receivesupport when...
11. Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool...
12. Support agents at Universal Containers are entering customer contact information in multiple ways.
13. Universal Containers wants customers to have the ability to log cases with structured data and...
14. Cloud Kicks has a robust Service Cloud implementation for its customer service team.
15. Universal Containers (UC) recently expanded sales to Mexico and Canada.
16. Cloud Kicks uses Einstein Next Best Action to help service agents when working on acustomer...
17. The support manager at Universal Containers is getting inaccurate agent performance reports.
18. Cloud Kicks (CK) started out as a small shoe company.
19. Cloud Kicks (CK) has multiple product lines.
20. Which advantage does Salesforce provide with the OpenCTI framework?

Salesforce CRT-261 Summary

  • Vendor: Salesforce
  • Product: CRT-261
  • Update on: Nov 15, 2025
  • Questions: 196
  • Page: 1 / 3
Price: $52.5  $149.99
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TESTED 15 Nov 2025