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Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiencyof the support team.

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Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency

of the support team. The company uses key performance indicators (KPIs) to measure the success of

the implementation.

Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A.

Average Handle Time

B.

Reduced Call Volume

C.

Total Open Cases

Salesforce CRT-261 View All Questions

Salesforce CRT-261 Summary

  • Vendor: Salesforce
  • Product: CRT-261
  • Update on: Aug 9, 2025
  • Questions: 196
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TESTED 16 Aug 2025