Cloud Kicks provides support to customers across the world and uses Lightning Experience.

Salesforce CRT-261 Question Answer

Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses.

Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents.

What should a consultant recommend to meet the requirements?

Use custom labels to manage quick text translations.

Share a folder with quick text for each translation.

Share each quick text individually to Public Groups.

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Salesforce CRT-261 Summary

Vendor: Salesforce
Product: CRT-261
Update on: Aug 9, 2025
Questions: 196

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Which feature should a consultant recommend to prompt a Tier 2 service representative to take...

Universal Containers (UC) needs to implement Service Cloud Voice.

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Cloud Kicks provides support to customers across the world and uses Lightning Experience.

The Answer Is:

Explanation:

Salesforce CRT-261 Summary

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