The VP of service at Universal Containers wants to make it easier and faster for...

Vendor: Salesforce
Product: CRT-261
Update on: Aug 9, 2025
Questions: 196

Salesforce CRT-261 Question Answer

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

Create an auto-response rule that links to Knowledge articles.

Create a Macro to send an email with Knowledge articles.

Set up the Case Deflection component to share Knowledge articles.

Salesforce CRT-261 Summary

Price: $52.5 ~~$149.99~~