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Universal Containers wants to let its customers interact in real time with support agents from...

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Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile

devices.

Which feature should a consultant recommend to meet this requirement?

A.

Web-to-Case

B.

Einstein Chat Bot

C.

Knowledge articles

Salesforce CRT-261 View All Questions

Salesforce CRT-261 Summary

  • Vendor: Salesforce
  • Product: CRT-261
  • Update on: Aug 9, 2025
  • Questions: 196
Price: $52.5  $149.99
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A consultant has been hired to integrate a client's phone system with the Service Console.
Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and...
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TESTED 16 Aug 2025