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Which advantage does Salesforce provide with the OpenCTI framework?

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Which advantage does Salesforce provide with the OpenCTI framework?

A.

Developers can Integrate with any telephony platform available with minimal need for customization.

B.

Agents can use telephony on a wide range of browsers and operating systems while only developing once.

C.

Agents can run their softphone at the operating system level, embedded in the task bar or system tray.

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Salesforce CRT-261 Summary

  • Vendor: Salesforce
  • Product: CRT-261
  • Update on: Aug 9, 2025
  • Questions: 196
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TESTED 16 Aug 2025