A department manager asks an analyst to build some reports.

When an analyst needs to build a new report in ServiceNow, the best place to start isReports > Create New. This option provides a structured interface forselecting data sources, choosing visualization types, applying filters, and generating reports.

Steps to Create a New Report in ServiceNow:

Navigate toReports > Create New.

Select a data source (table) for the report.

Choose a report type (Bar Chart, List, Pie Chart, etc.).

Apply filters and groupings to refine the data.

Preview and save the report.

A. Report Dashboard > Create New– Dashboards display multiple reports but do not provide a direct interface for creating a new report.

B. Reports > Getting Started– This is ahelpful guide, but it is not where reports are created.

C. Performance Analytics > Reports– Performance Analytics focuses onadvanced trend analysis and KPIs, not general reporting.

D. Self-Service > Reports– This allows end-users toview and run reports, but it is not meant for creating new reports.

ServiceNow Reports and Dashboards

ServiceNow CSA Training Module:"Creating and Managing Reports in ServiceNow"

Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: