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ServiceNow Certified System Administrator (CSA) Free Practice Questions

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1. After finishing your work on High Security Settings, what do you do to return to...
2. What Is the purpose of the Fitter navigator In the Application Navigator?
3. Which tool is used for creating dependencies between configuration items in the CMDB?
4. From a form, what would you click to add additional fields to the form?
5. As an IT employee what interface would you use, if you wanted to browse internal...
6. What is a key difference between Reporting and Performance Analytics?
7. What is a sys_id?
8. What needs to be specified, when creating a Business Rule?
9. The ServiceNow Virtual Agent provides assistance within a messaging interface.
10. What do you activate when you want to add applications or functionality within your development...
11. Which of the following statements describes how data is organized in a table?
12. How can administrators utilize the same content for different notification channels?
13. What are two ways to generate an Event?
14. What is the difference between a Ul Policy and Data Policy?
15. When creating a global custom table named “abc”, what is the table name that is...
16. A change request has been approved and assigned to you as the system administrator to...
17. What type of field allows you to look up values from one other table?
18. What are the three permission requirements that must evaluate to true for an access control...
19. When impersonating a user for testing purposes, what is the best way to return the...
20. What is a quick way to create a report from a list view?
21. The ServiceNow platform includes which types of interfaces?
22. When a user reports that they are not able to see modules on the application...
23. What are the steps to retrieve an Update Set?
24. Which certificate-based authentication methods can be enabled so that users can log into the Service...
25. Access Control rules may provide access security for which of the following database objects?
26. Where in Flow Designer can users access information about actions that are added to the...
27. What is the purpose of a Data Policy?
28. What do you call any component that needs to be managed in order to deliver...
29. What is the primary application used to load data into ServiceNow?
30. Which of the following protects applications by identifying and restricting access to available files and...
31. What is a Notification?
32. Which feature allows you to automate business logic for a particular application or process such...
33. Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps...
34. What is specified in an Access Control rule?
35. When you need to orchestrate business processes across services with little technical user knowledge, which...
36. What do you need to do before you can use an Application-based trigger in your...
37. What is a no-code approach to control the mandatory or read-only state of a form...
38. Which section of the ServiceNow UI allows you to perform a global search?
39. New records, new groups, and modified configuration Items (Cls): what do they have in common?
40. On a Business Rule, the When setting determines at what point the rule executes.
41. What field contains a record’s 32-character, unique identifier?
42. How are local flow variables accessed in the Flow Designer Data panel?
43. What is the name of the table relationship, where two or more tables are related...
44. The customer has asked that your change the default layout of the task list.
45. When you are viewing a record, like an incident, how can you detect if someone...
46. What do you click when you have made modification to your report, and your want...
47. Which feature enables business process owners to organize Flow Designer content into unified and digitized...
48. What tool is used to import data from various data sources, and map that data...
49. What action will allow you to personalize layouts of columns in a list?
50. What action would an administrator perform on a list if they wanted to show the...
51. ‘Your customer has a Human Resources knowledge base, which is only accessible to members of...
52. A department manager asks an analyst to build some reports.
53. Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party...
54. If a knowledge base has no access details specified, what users are able to read...
55. What are examples of UI Actions relating to forms?
56. On a Catalog Task record, how would an administrator change the priority choice options?
57. How would you distinguish between a Base Class table and a Parent Class table?
58. A subject matter expert routinely receives tasks which have been worked by first level support,...
59. Which framework can automatically populate values for the priority and Category field based on the...
60. In Flow Designer, where is the data from an action stored so it can be...

ServiceNow CSA Summary

  • Vendor: ServiceNow
  • Product: CSA
  • Update on: Dec 16, 2025
  • Questions: 517
  • Page: 1 / 7
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TESTED 16 Dec 2025