AData Policyin ServiceNow is used to enforcemandatory and read-only field conditionsfor data that isentered manually through forms or imported into the system.
Data Policies apply to data coming from external sources, such asimports, web services (API), and integrations.
If a field is set asmandatoryin a Data Policy, recordscannot be imported unless that field contains a value.
This ensuresdata integrityby preventing incomplete or invalid data from entering the system.
If an administrator configures a Data Policy to make the "Caller" fieldmandatoryon theIncidenttable, any imported incidentswithout a Caller value will be rejected.
How Data Policies Enforce Mandatory Data on Import:Example Scenario:
Why "True" is the Correct Answer:Data Policies enforce mandatory fields for both UI entry and imports.
Why "False" is Incorrect:If Data Policies didnotenforce mandatory fields on imports, incomplete records could enter the system, leading to data integrity issues.
ServiceNow Documentation:Data Policies
CSA Exam Guide:CoversData Policy enforcement for UI forms and imports.
Reference from CSA Documentation:Thus, the correct answer is:
A. True
