In ServiceNow, when defining afilter condition, theelement being filteredis called aField.
Afieldis an individual piece of data within atable(e.g.,Caller,State,Priorityin theIncidenttable).
The available fields in a filter depend on:
The table being filtered
User access rights (roles and permissions)
The columns (fields) available on the table
Understanding Fields in Filter Conditions:Example of a Filter Condition:css
CopyEdit
[ State ][ is ][ In Progress ]
State→ This is aFieldin the table.
is→ This is theOperatorused for filtering.
In Progress→ This is theValuebeing compared.
A. Attribute– Attributes aremetadataabout a field but do not define filter conditions.
B. Label– The label is thedisplay nameof a field but is not used in filtering.
D. Column– While fields arestored as columnsin a database, in filtering, they are referred to asFields.
E. Data Element– This is a general term, not specific to filter conditions.
ServiceNow Filtering and Conditions
ServiceNow CSA Training Module:"Using Filters and Queries in ServiceNow"
Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
