TheCI Dependency Viewin ServiceNowvisualizes relationships between Configuration Items (CIs), allowing IT teams totrace dependenciesbetween infrastructure components, such as servers, applications, and services.
Relationships define dependenciesbetweenConfiguration Items (CIs)in theConfiguration Management Database (CMDB).
TheCI Dependency Viewusesrelationshipstomap infrastructure componentsand theirservice dependencies.
AServer (CI)hosts aDatabase (CI)→ The database supports anApplication (CI)→ The application provides aService (CI).
By viewingCI Relationships, you cantrace failures upstream or downstreamto understand the impact.
Key Concept: CI RelationshipsExample Scenario:
A. Service Tracer →Incorrect
No such feature called " Service Tracer " exists in ServiceNow.
B. Automapping Utility →Incorrect
Auto-Discovery toolshelp populate theCMDB, but they do not enable tracing in theCI Dependency View.
D. Transform Map →Incorrect
Transform Mapsare used inImport Setsto map data between tables,not for dependency mapping.
Why Other Options Are Incorrect?
CI Dependency Views
Understanding CMDB Relationships
Official ServiceNow Documentation Reference:
