Tochange the default layout of a task listin ServiceNow, you shouldright-click on any column headerand selectConfigure > List Layout.
Navigate to the Task list view(e.g., Incident, Change, or another task-based list).
Right-click on any column header(e.g., "Number" or "Short Description").
SelectConfigure > List Layout.
Add, remove, or reordercolumns as required.
ClickSaveto apply changes.
B. Right-click List Gear icon > Configure > Columns
TheGear icon(⚙) allowspersonalizing columns for an individual user, butdoes not change the default list layout for all users.
C. Click List Context Menu > Personalize List
Personalization only affects the user’s view, not theglobal list layout.
D. Click List Context Menu > Configure Columns
There isno "Configure Columns" optionin the list context menu; the correct path is"Configure > List Layout".
ServiceNow List Layout Configuration
ServiceNow CSA Training Module:"Working with Lists and Configuring Layouts"
Steps to Modify the Task List Layout:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
