In ServiceNow,UI Actionsare customizable elements that enhance user interaction withforms,lists, and other UI components. When applied to forms, UI Actions allow users to trigger workflows, scripts, or system operations efficiently.
A. Form Context Menu
TheForm Context Menu(accessible by right-clicking on a form header or field) contains UI Actions such as:
Save,Insert,Insert and Stay,Configure Form Layout, etc.
Admins can customize this menu to include additional actions.
C. Form Buttons
Buttonsappear at the top or bottom of a form, allowing users to take specific actions.
Examples include:
Submit,Update,Resolve,Approve,Reject
These actions can be customized using UI Action scripting.
D. Form Links
Form Linksappear as clickable links at the bottom of a form.
Example:
“Show Related Incidents”link on an incident form.
These links allow users to navigate quickly between related records.
B. Form View
Form Viewis a layout configuration that determines how fields appear but isnota UI Action.
UI Actionstriggeractions, while Form Viewsdefine appearance.
E. Form Columns
Form Columnsrefer to the arrangement of fields within a form.
Columns help withform designbut do not serve as UI Actions.
[References:Official ServiceNow Documentation:UI Actions, ServiceNow Developer Documentation:Creating and Customizing UI Actions, , ]
