Understanding CMDB and Use Case Modeler:
TheCMDB (Configuration Management Database)contains information aboutConfiguration Items (CIs)and their relationships.
CMDB Use Case Modeleris a tool within ServiceNow that helps users visualize and analyzeCIs and tablesrelated to a specific business use case.
Why CMDB Use Case Modeler is the Correct Answer:
Itmaps tables and CIsto specific use cases, providing an organized view ofhow different components interact.
It helpsanalyze dependenciesandunderstand the impactof changes on IT services.
It assists withtroubleshooting and compliance checksby offering agraphical representation of CIs.
Why Other Answers Are Incorrect:
A. Scenario Dashboard→ Not a recognized ServiceNow tool for viewing CIs or tables related to a use case.
B. CI Use Case Modeler→ No such feature exists; it may be confused with the correct answer (CMDB Use Case Modeler).
D. Common Service Data Model (CSDM) product view→ TheCSDMprovides a standardized framework for organizing CMDB data but doesnot specifically offer a toolfor viewing tables and CIs related to a use case.
Best Practice Solution:
To access CMDB Use Case Modeler in ServiceNow:
Navigate toCMDB Workspace→Use Case Modeler
Select the relevant use case and analyze the relatedCIs and tables
Ensure that your CMDB isproperly populated and maintainedto get accurate results.
[Reference:, ServiceNow CMDB Best Practices (CSA Official Documentation), ServiceNow Docs: CMDB Use Case Modeler, CSDM and CMDB Overview, , ]
