Flow Designeris ano-code/low-codeautomation tool in ServiceNow that enables users toorchestrate business processes across different serviceswith minimal technical knowledge. It allowsnon-technical usersto build complex workflows using drag-and-drop functionality.
No-Code/Low-Code Automation
Users candesign, test, and managebusiness processeswithout coding skills.
Actions can be executedsequentially or conditionallybased on logic.
Integration with ServiceNow Applications
Flow Designer works withIntegrationHub, allowing ServiceNow to interact with external systems like Slack, Microsoft Teams, and Jira.
Trigger-Based Execution
Flows can be triggeredby conditions, schedules, or user actions.
Prebuilt Spokes & Actions
ServiceNow providesprebuilt "Spokes"with reusable actions that simplify workflow automation.
A. Flow Manager(Incorrect)
No such module called "Flow Manager" exists in ServiceNow.
C. Flow Editor(Incorrect)
The term "Flow Editor" is not used in ServiceNow; the correct name isFlow Designer.
D. Workflow Editor(Incorrect)
Workflow Editoris part of the olderLegacy Workflow Engine, which requires scripting and is not recommended for no-code automation.
E. Workflow Designer(Incorrect)
This is not an official ServiceNow tool; Flow Designer has replaced older workflow tools for modern automation needs.
Flow Designer Overview:https://docs.servicenow.com/en-US/bundle/utah-automation/page/administer/flow-designer/concept/flow-designer.html
Building Flows in Flow Designer:https://docs.servicenow.com/en-US/bundle/utah-automation/page/administer/flow-designer/task/t_CreateFlow.html
Key Features of Flow Designer:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:
