In ServiceNow, aRecord Produceris used to create atask-based record(such as anIncident, Change, or Request) from theService Catalog.
Record Producersprovide acustomized formthat allows users to submit data to create a record in a specific table (e.g., Incident, Change, Request, or a custom table).
They aredifferent from catalog items, which typically create aRequested Item (sc_req_item)instead of directly creating a task record.
They allowsimplified user inputwhileautomating record creationin a structured way.
A user submits aNew Hire Requestvia the Service Catalog.
ARecord Produceris triggered, creating atask-based record(such as a request or a custom HR case).
B. UI Builder– Used for designing UI pages,not for creating task-based records.
C. Assignment Rule– Determineswho a task is assigned to, butdoes not create records.
D. Flow Designer– Automates workflowsafter a record is created, but doesnot create task records from the Service Catalog.
E. UI Actions– Custom buttons and links for UI interaction, butnot used for record creation from the Service Catalog.
ServiceNow Record Producers
ServiceNow CSA Training Module:"Service Catalog and Record Producers"
Why Record Producers Are the Correct Choice?Example Use Case:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
