InServiceNow, theNumber Maintenanceapplication is used toconfigure and modify numbering formats for specific tables. This application allows administrators to control how records are numbered across different modules.
Customization of Number Formats
Administrators can defineprefixes, number sequences, and suffixesfor records in different tables.
Example:INC0001001forIncidents,REQ0002001forRequests.
Resetting or Adjusting Number Sequences
You can manually adjust the numbering sequence if needed.
Example: Resetting incident numbering to start from a specific value.
Supports Multiple Tables
Works for standard tables likeIncidents, Problems, Requests, Change Requests, etc.
Can also be configured forcustom tables.
Application Navigation
Path:
Go toAll → System Definition → Number Maintenance
Locate the table and modify its numbering settings.
Key Features of Number Maintenance:Why Option A (Number Maintenance) is Correct?"Number Maintenance" is the official ServiceNow application for managing number formats per table.
Why Other Options Are Incorrect?B. System Maintenance– Incorrect; no such module in ServiceNow manages numbering formats.
C. Table Maintenance– Incorrect; this does not exist as an application in ServiceNow.
D. Record Maintenance– Incorrect; not a valid ServiceNow feature for modifying number formats.
ServiceNow Docs – Number Maintenance Configurationhttps://docs.servicenow.com
ServiceNow Learning – Customizing Numbering Schemes
ServiceNow System Definition – Number Format Best Practices
References from Certified System Administrator (CSA) Documentation:
