Process Automation Designer (PAD)is a feature in ServiceNow that allows business process owners to createunified and digitized cross-enterprise processesusing atask board interface.
Organizes multiple flows into a single process
Uses a visual task board-style interfaceto manage process stages
Integrates with Flow Designerto create, manage, and execute automation tasks
Allows role-based task assignment and collaboration
Key Features of Process Automation Designer:Use Case Example:Imagine a company has aNew Employee Onboardingprocess that involves:
IT setting up hardware
HR completing paperwork
Security providing building access
Instead of managing this manually across multiple flows,Process Automation Designerbrings all these steps intoone unified process, making it easy to track and automate.
A. Flow Designer →Incorrect
Flow Designeris used to createindividual automated workflows, but it does not provide aunified digitized task board.
C. Process Workflow Designer →Incorrect
No feature called"Process Workflow Designer"exists in ServiceNow.
D. Workflow Editor →Incorrect
Workflow Editor(Legacy tool) is used to creategraphical workflows, but it does not supportcross-enterprise digitized task boards.
Why Other Options Are Incorrect?
Process Automation Designer Overview
Using Process Automation Designer
Official ServiceNow Documentation Reference:
