To translateService Catalog itemsinto multiple languages in ServiceNow, theTranslation Framework plugin (com.glide.translation_framework)must be activated. This plugin enablesautomatic translation of text fields, including:
Service Catalog items
Knowledge Base articles
Field labels
UI components
Providesmulti-language supportfor catalog items.
Usesmachine translation or manual translation mapping.
Works with theServiceNow Language Packsto provide localized experiences.
Key Features of the Translation Framework Plugin:
TheTranslation Framework plugin (com.glide.translation_framework)is specifically designed to supportmulti-language content translationfor the Service Catalog.
It allows translation of catalog item descriptions, labels, and options without custom scripting.
Why "B. Translation Framework Plugin" is the Correct Answer?
A. Localization Framework Plugin (com.glide.localization_framework) – Incorrect
This plugin helps withlocalization settingsbut is not specifically for catalog item translation.
C. Multiple Language Framework Plugin (com.glide.multiple.language_framework) – Incorrect
No such plugin exists in ServiceNow.
D. Language AI Framework Plugin (com.glide.language.ai_framework) – Incorrect
This is not a valid ServiceNow plugin.
Explanation of Incorrect Options:
ServiceNow Docs: Translation Framework Plugin
ServiceNow CSA Study Guide – Multi-language Support
ServiceNow Product Documentation: Translating Service Catalog Items
References from Certified System Administrator (CSA) Documentation:
