In ServiceNow,Priorityis achoice field, meaning it has predefined values (e.g., 1 - Critical, 2 - High, etc.). If a customer wants to change the values to displayP1, P2, P3, P4consistently across all tasks, you must modify thechoice list valuesfor the Priority field.
Right-click on the Priority fieldin the Incident form.
Select“Show Choices”from the context menu.
In theChoice List Entriestable, modify theLabelvalues to match the internal terminology (P1, P2, P3, P4).
Ensure that the changes applyto all Task-related tables(such as Incident, Change, and Problem).
The“Show Choices”option displays the choice list for that specific field, allowing modifications to the values displayed in the dropdown.
This ensures consistency across all records using thePriorityfield.
A. Configure Lists:Configures list views,not choice field values.
B. Show Options:Not a valid option in ServiceNow for modifying choice fields.
C. Configure Task:Configures the task table settings,not choice list values.
E. Show Choice List:Not a valid ServiceNow menu option.
F. Configure Options:Not a valid option in ServiceNow for modifying choice fields.
Modifying Choice Lists in ServiceNow:ServiceNow Docs
How to Customize Dropdown Fields in ServiceNow
Steps to Modify the Priority Field Choices:Why is the Correct Answer "Show Choices"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:Using“Show Choices”, administrators can updatechoice valueswhile preserving the existingbackend values, ensuring consistency in workflows and reports.
