To rename a field label in ServiceNow (such as changing "Priority" to "PValue"), you must eitherupdate the dictionary definitionorchange the field label.
Right-click on the "Priority" field labelin the form.
Select"Configure Dictionary".
Update the"Label" fieldto "PValue".
Save the changes.
The new label will now be reflected across the system where applicable.
Right-click on the "Priority" field labelin the form.
Select"Configure Label".
Update thelabel textto "PValue".
Save the changes.
This methodonly changes the field labelfor display purposeswithout affecting the underlying database structure.
B. Right-click on Priority and select Configure Display Settings
There isno "Configure Display Settings"option when right-clicking on a field label in ServiceNow.
D. Right-click on Priority and select Configure Column
"Configure Column" is used forlist views, not for changing field labels on forms.
ServiceNow Field Labels and Dictionary
ServiceNow CSA Training Module:"Configuring Forms and Fields"
Option 1: Configure Dictionary (Recommended for Full Customization)Option 2: Configure Label (Quick Change for Display Purposes)Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
