To add a field to a form in ServiceNow, you can use two primary methods:
How to access:Right-click on the form header → SelectConfigure > Form Layout
Functionality:
Provides a simple interface toadd, remove, or reorder fieldson a form.
Allows adding new fields directly from the available database fields.
Suitable for basic form modifications without needing a drag-and-drop UI.
How to access:Click on thecontext menu(three horizontal bars on the top-left of the form) → SelectConfigure > Form Designer
Functionality:
Adrag-and-dropinterface to add, remove, or rearrange fields easily.
Enables more advanced customization, such as addingsections and UI policies.
Provides a visual representation of the form’s structure.
1. Configure > Form Layout2. Configure > Form Designer
Incorrect Answer Choices Explanation:A. Select Fields and Columns module– No such module exists for direct form editing. Fields are defined at the table level but not directly added to forms here.
D. Select Field Class Manager module– This module does not exist; it is not used for adding fields to forms.
ServiceNow Documentation: Form ConfigurationConfigure a Form
ServiceNow Form Designer GuideForm Designer
Official CSA Documentation Reference:
