To create anew email notificationin ServiceNow for users affected bynetwork outages, you must navigate to theNotifications moduleunderSystem Notification.
Navigate to:System Notification > Email > Notifications
ClickNewto create a new notification.
Configure the notification with the following:
Name:"Network Outage Notification"
Table:Select the relevant table (e.g.,Incident, Task)
When to Send:Define the trigger (e.g., when anIncident is created or updatedwith a Network Outage category).
Who Will Receive:Specifyaffected users.
Message Content:Create the email subject and body usingdynamic fields(such as affected user’s site).
Save and test the notification.
Notifications are managed in System Notification.
TheNotifications moduleallows you to configureemail triggers, recipients, conditions, and templatesfor system alerts.
B. Administration > Notification Overview:No such module in ServiceNow.
C. System Properties > Email > Settings:This configuresemail server settings, not individual notifications.
D. User Preferences > Email > Notifications:User preferences onlyenable or disablepersonal notifications, not create new ones.
E. Click Gear > Notifications > New:The gear icondoes not provide accessto email notifications.
Creating and Managing Email Notifications in ServiceNow:ServiceNow Docs
ServiceNow Notification Configuration Guide
Steps to Create a New Notification:Why is the Correct Answer "System Notification > Email > Notifications"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:By usingSystem Notification > Email > Notifications, administrators can create a targetedemail notificationto alert users ofnetwork outageseffectively.
