Shortly after implementation of a supplier quality management program, the customer's and supplier's measurements of...

Supplier Quality Management Program: Aims to ensure that suppliers meet predefined quality standards.

Discrepancy in Measurements: When customer and supplier measurements differ, understanding the root cause is crucial.

Possible Actions:

Use Customer's Data: Might be biased or incorrect without understanding the discrepancy.

Stop Measuring Performance: Not viable, as it eliminates quality control.

Redefine Performance Criteria: Premature without identifying the issue.

Investigate Data Collection Methods: Identifies discrepancies in the measurement process, ensuring accurate and reliable data.

Conclusion: Investigating data collection methods is the most appropriate action to understand and resolve discrepancies.

References

"Supplier Quality Management: A Strategic Approach to Continuous Improvement" by Ronald K. Ireland and Barry B. Goldstein.

APICS Dictionary, 16th Edition.