The first step in a kaizen blitz event is for the team to

The first step in a kaizen blitz event is to study how people perform their work. Before changes are made, the team must understand the current state of the process as it actually operates. In Lean Six Sigma, rapid improvement events are most effective when based on direct observation at the place where the work occurs. Watching the process helps the team identify waste, handoffs, motion, waiting, layout issues, communication gaps, and differences between written procedures and actual practice. Without that understanding, the team risks changing the process based on assumptions rather than facts. Reorganizing equipment, eliminating waste, and conducting time studies may all become part of the event, but they should follow current-state observation and understanding. A kaizen blitz is intended to move quickly, yet it still begins with seeing the process clearly. For Black Belts and improvement teams, going to the process first helps ensure that proposed changes are practical, targeted, and relevant to the real causes of inefficiency. Therefore, the correct answer is A, study how people perform their work.

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