Two weeks have passed since your conversation with the Finance Director.

Two weeks have passed since your conversation with the Finance Director. You have received the following email:

From: Matt Spot, Finance Director

To: Financial Manager

Subject: proposed delivery business

Hi,

The working party has agreed that we need to develop some more detailed plans before we make any final decisions about proceeding with the proposal to offer a home delivery service.

Most members of the working party believed that there would be a steep learning curve associated with this new venture. I disagree, but I was in a very small minority so perhaps I was mistaken.

The implementation of this project will be a major undertaking in itself and we will need to think about the most efficient way to break it down into sensible phases. I need you to reply to this email with your thoughts on the following questions:

What are the significant learning curve issues associated with providing a home delivery service? Also, how would you establish the learning rate?

What are the major stages in this project's implementation and how might we organise these?

Matt