Which definition matches the ACD Evaluation Method Best Available Skills?

Genesys GCP-GC-ADM Question Answer

Looks for the first available agent and ignores any skill requirements

Matches the interaction to the first available agent who has all of the requested skills

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills

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Genesys GCP-GC-ADM Summary

Vendor: Genesys
Product: GCP-GC-ADM
Update on: Jul 30, 2025
Questions: 60

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Which definition matches the ACD Evaluation Method Best Available Skills?

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