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Your contact center wants to track the outcome of calls and chats.

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  6. Genesys Cloud Certified Professional - Contact Center Administration Practice Questions

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

A.

Account Codes

B.

Wrap-up Codes

C.

Resolution Codes

D.

Status

Genesys GCP-GC-ADM View All Questions

Genesys GCP-GC-ADM Summary

  • Vendor: Genesys
  • Product: GCP-GC-ADM
  • Update on: Sep 18, 2025
  • Questions: 60
Price: $52.5  $149.99
Buy Now GCP-GC-ADM PDF + Testing Engine Pack
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TESTED 18 Sep 2025