A user who is freshly added to Genesys Cloud CX realizes that there is no...

Genesys GCX-GCD Question Answer

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.

What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user's phone is unplugged.

The Phone number is being used by a different user.

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Genesys GCX-GCD Summary

Vendor: Genesys
Product: GCX-GCD
Update on: Jul 22, 2025
Questions: 76

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A user who is freshly added to Genesys Cloud CX realizes that there is no...

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