Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process.

Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following?

1. To account for all IT assets

2. To provide precise information support to other ITIL disciplines

3. To provide a solid base only for Incident and Problem Management

4. To verify configuration records and correct any exceptions