John works as a Network Administrator for We-are-secure Inc.

John works as a Network Administrator for We-are-secure Inc. The We-are-secure server is based on Windows Server 2003. One day, while analyzing the network security, he receives an error message that Kernel32.exe is encountering a problem. Which of the following steps should John take as a countermeasure to this situation?

Each correct answer represents a complete solution. Choose all that apply.