The call center department of a global organization has a high new hire attrition rate.

Comprehensive and Detailed Explanation:

Training costis adirect costassociated with turnover. When new hires leave early, the investment made in:

Orientation

Job-specific training

Shadowing or mentorship

…is lost and must be reinvested for each replacement. This is measurable and directly linked to turnover.

GPHR Study Guide Extract – Talent and Organizational Development / Turnover Metrics and Cost Analysis:

“Direct turnover costs include recruitment, onboarding, and training expenses. These are tangible, measurable costs that recur with each new hire and should be tracked to assess hiring effectiveness.”

Severanceis typically associated with layoffs, not voluntary attrition.Absenteeismandinsuranceareindirect or unrelatedcosts.