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An analyst has conveyed incorrect information to a customer.

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An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?

A.

The analyst calls the customer back and blames the incorrect information on bad documentation

B.

The analyst has another analyst call the customer

C.

The analyst closes the call and moves to the next call

D.

The analyst calls the customer back to correct the information

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HDI HD0-100 Summary

  • Vendor: HDI
  • Product: HD0-100
  • Update on: Jan 2, 2026
  • Questions: 116
Price: $52.5  $149.99
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Which metric indicates how often a customer may need a follow-up call to achieve resolution?

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TESTED 02 Jan 2026