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Which metric indicates how often a customer may need a follow-up call to achieve resolution?

Which metric indicates how often a customer may need a follow-up call to achieve resolution?

A.

First call resolution rate

B.

Call return rate

C.

Abandon rate

D.

Capture rate

HDI HD0-100 Summary

  • Vendor: HDI
  • Product: HD0-100
  • Update on: Jan 2, 2026
  • Questions: 116
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