A Field Technician from UniversalContainers arrived onsite for an appointment, and unfortunately the customer was...

Salesforce Heroku-Architect Question Answer

A Field Technician from UniversalContainers arrived onsite for an appointment, and unfortunately the customer was not present UC wants to ensure they cantrack these customer no-show events for future process improvement

What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete: Create a new Work Order Line Item for the follow-up trip

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

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A Field Technician from UniversalContainers arrived onsite for an appointment, and unfortunately the customer was...

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