During the troubleshooting process, HPE Support requested a Support Capture file from multiple HPE SimpliVity...

The Support Capture file is a compressed file that contains diagnostic data from the HPE SimpliVity hosts, such as system status information and log files. The system status information includes the configuration, performance, and health of the host and its components, such as the HPE OmniStack Virtual Controller, the HPE OmniStack Accelerator Card, the datastore, the network, and the virtual machines. The log files include the messages and events that are generated by the host and its components, such as the kernel, the hypervisor, the HPE SimpliVity software, and the HPE SimpliVity hardware1. The Support Capture file is used by the HPE Support team to troubleshoot and resolve issues with the HPE SimpliVity system.

The other options are not included in the Support Capture file. The license entitlement is the information that verifies the customer’s right to use the HPE SimpliVity software and features, but it is not part of the diagnostic data2. The HPE InfoSight connection parameters are the settings that enable the HPE SimpliVity system to connect to the HPE InfoSight cloud-based platform for predictive analytics and proactive support, but they are not part of the diagnostic data3. The security token to access the system remotely is a temporary credential that allows the HPE Support team to access the HPE SimpliVity system via a secure tunnel, but it is not part of the diagnostic data.

References: 1: Simplivity Video - How to gather a SimpliVity Support Capture 2: [HPE SimpliVity License Entitlement] 3: [HPE SimpliVity and HPE InfoSight] : [HPE SimpliVity Remote Support]