Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and...

Vendor: PECB
Product: ISO-IEC-20000-Foundation
Update on: Jul 22, 2025
Questions: 53

PECB ISO-IEC-20000-Foundation Question Answer

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

By promoting continual improvement of the SMS

By showing leadership and taking actions

By taking disciplinary action against underperforming employees

By outsourcing change management